Project Quality Management, Third Edition

• Stands as a companion text to the PMBOK^® Guide—Seventh Edition, adding helpful detail and action steps to generally described principles
• Supplies case examples that illuminate the theory of quality planning, assurance, and control with real-world narratives, including situation, analysis, and lessons learned
• Provides course discussion points and practical exercises at the end of each chapter
• Presents a walk-through of a wrap-up practical exercise relevant to many project domains to help readers gain experience using the tools and techniques before applying them to their own project work
• WAV offers numerous downloadable tools for planning project quality, collecting and understanding data, analyzing processes, and problem solving, as well as instructional materials — available from the Web Added Value™ Download Resource Center at www.jrosspub.com/wav

Kenneth H. Rose completed a twenty-three-year military career in high-technology development and project management as a member of the Army Acquisition Corps. His hands-on experience ranges from the first steps of initiating concepts, identifying user requirements, and evaluating technology alternatives to the culminating processes of project implementation and delivery. Subsequently, as senior research scientist with Pacific Northwest National Laboratory, he helped large government organizations to develop and apply quality improvement programs, innovative performance measurement procedures, and strategic plans. As a project manager for a not-for-profit affiliate of Virginia Tech, he led projects and performed technical work related to environmental activities, project management training and implementation, and organization development and leadership. An accomplished author, Mr. Rose began writing articles for professional and technical journals in 1985. His first book, An Introduction to Artificial Intelligence: A Self-Study Text, was used at the U.S. Army Computer Science School in the 1980s to provide a grounding for students in this emerging technology. Ken’s contributions to technical literature were recognized by the Project Management Institute by being selected as the winner of the 2006 David I. Cleland Project Management Literature Award for Project Quality Management: Why, What and How in its first edition. The PMI David I. Cleland Project Management Literature Award recognizes the author(s) of a single publication that most significantly advanced project management knowledge, concepts, and practice in the year it was published. For many years, he was a member of the Project Management Institute and served as Book Review Editor of the Project Management Journal, the academic-research publication of PMI, for 18 of those years. He currently holds the PMP Retired credential. Mr. Rose holds a Master of Arts degree in management from Ball State University and a Bachelor of Fine Arts degree in music theory and composition from the University of Wisconsin-Milwaukee. He is a former senior member of the American Society for Quality and a former ASQ Certified Quality Manager. He is a life member of the National Defense Industrial Association and past chairman of the robotics division.

Preface About the Author Web Added Value Section I. Quality Foundations Chapter 1: Understanding Quality in the Project Management Domain Chapter 2: Evolution of Quality and Its Contemporary Application to Projects Chapter 3: Pioneers and Paradigms Section II. Quality Management Chapter 4: Project Quality Planning Chapter 5: Project Quality Assurance Chapter 6: Project Quality Control and Quality Improvement Section III. Tools for Managing Project Quality Chapter 7: Collecting and Understanding Project Data Chapter 8: Understanding Project Processes Chapter 9: Analyzing Project Processes Chapter 10: Solving Project Problems Chapter 11: Common Project Practices Section IV. Quality in Practice Chapter 12: Project Systems and Solutions Chapter 13: Why Not Quality? Epilogue Appendix 1: Case Study: Dakota Wireless Network Appendix 2: Project Training Appendix 3: Project Leadership Appendix 4: Leading Change: A Model by John Kotter Index

“There is an abundance of books on production-oriented quality, but little that pertains to the special case of projects. Thank goodness for this publication! Professors, their students, and practitioners will love this book.” — J. Davidson Frame, Ph.D., PMP, PMI Fellow, Academic Dean, University of Management and Technology “Project Quality Management: Why, What and How, 3rd Edition, is the definitive book on this most significant area for project professionals at all levels—a must read!” — Dr. Ginger Levin, PMP, PgMP, Consultant, Author, and Educator “This text provides deep and practical guidance to all aspects of project quality management. Congratulations to the author for his great contribution.” — Dr. André Valle, Project Management MBA Academic Coordinator, Fundação Getulio Vargas, Brazil