Project Quality Management, Second Edition

• Provides a Wheel of Quality that codifies in one complete image the contributing elements of contemporary project quality management
• Establishes a quality tool — the pillar diagram — that provides the needed capability to identify root causes of undesirable effects
• Supplies quality processes attuned to project scope specifications used to ensure a quality product and quality processes and to help maintain cost and schedule constraints to ensure a quality project
• Provides techniques and tools organized and explained according to their application within this quality process that can be applied immediately to improve project implementation and customer satisfaction in any project context
• Candidly examines organization aspects that may hinder quality in spite of knowledge and best intentions
• Presents “off-line” treatment of the related topics of project training, leadership, and organizational change in the appendices
• WAV offers numerous downloadable tools for planning project quality, collecting and understanding data, comprehending and analyzing processes, and problem solving, as well as instruction materials for use in college and professional courses on the topic — available from the Web Added Value™ Download Resource Center

Award-winning author Kenneth H. Rose has more than 35 years of hands-on experience in high technology development and project management and in the development and implementation of quality improvement programs, innovative performance measurement procedures, and strategic plans. He is also an experienced trainer in project management, organizational development and leadership.  Mr. Rose is an active member of Project Management Institute, Certified Project Management Professional (PMP^®), and serves as book review editor of Project Management Journal. He is a former senior member of the American Society for Quality and ASQ Certified Quality Manager. Mr. Rose is also a life member of the National Defense Industrial Association where he served as past chairman of the robotics division.

Section I: Quality Foundations Chapter 1 – Understanding Quality in the Project Management Domain Chapter 2 – Evolution of Quality and Its Contemporary Application to Projects Chapter 3 – Pioneers & Paradigms Section II: Quality Management Chapter 4 – Project Quality Planning Chapter 5 – Project Quality Assurance Chapter 6 – Project Quality Control and Improvement Section III: Tools for Managing Project Quality Chapter 7 – Collecting and Understanding Project Data Chapter 8 – Understanding Project Processes Chapter 9 – Analyzing Project Processes Chapter 10 – Solving Project Problems Chapter 11 – Common Project Practices Section IV: Quality in Practice Chapter 12 – Project Systems and Solutions Chapter 13 – Why Not Quality? Appendix 1: Case Study: Dakota Wireless Network Appendix 2: Project Training Appendix 3: Project Leadership Appendix 4: Leading Change: A Model by John Kotter Epilogue Index

“This text provides one-stop shopping for anyone seeking guidance on project quality management. Thank goodness for its publication! There is an abundance of books on production-oriented quality, but little that pertains to the special case of projects. Projects are different: they are dynamic, unique, and agents of change. Ken Rose has captured their special nature beautifully while at the same time giving solid coverage of traditional perspectives. Professors, their students, and practitioners will love this book.”
—J. Davidson Frame, Ph.D., PMP, PMI Fellow, Academic Dean, University of Management and Technology

“Featuring quality foundations, early pioneers, and the link to project management; tools to use for success; and exercises, case studies, points to ponder, and detailed references, Project Quality Management: Why, What and How by Ken Rose is the definitive book on this most significant area for project professionals at all levels in the marketplace — a must read!”
—Dr. Ginger Levin, PMP, PgMP, OPM3 Certified Professional, Consultant, Author, and Educator