Part I: Business Driven PMO Insights and Techniques
Section 1—PMO Mandate
Chapter 1: Why PMOs Fail
Chapter 2: PMO Survey Findings
Chapter 3: Project Management Community Mind-Set All Wrong
Chapter 4: Case Study Example of PMO Failure
Chapter 5: Techniques for Establishing a PMO Mandate
Section 2—PMO Business Acumen
Chapter 6: Project Acumen
Chapter 7: Portfolio Acumen
Chapter 8: Dashboard Acumen
Chapter 9: Methodology Acumen
Chapter 10: Maturity Acumen
Section 3—PMO Future
Chapter 11: Perspectives on the PMO Domain
Chapter 12: Perspectives on PMO Manager Career Paths
Part II: Business Driven PMO Success Stories
Success Story #1: Strategic PMO at the Greek Prime Minister’s Office, Panos Agrapidis, Greece
Success Story #2: e-Government Program, Suhail AlAlmaee and Mounes Rashid Shadid, Saudi Arabia
Success Story #3: Thomson Reuters Aranzadi, Juan Arraiza, Spain
Success Story #4: British American Tobacco, Marion Blake, United Kingdom
Success Story #5: An American Benefits Administration Organization, Harlan Bridges, United States
Success Story #6: SIVECO Romania SA, Jimmy Char, Romania
Success Story #7: An American Insurance Company, Luis Crespo, United States
Success Story #8: International Facility Management Association, Jennifer Drai, United States
Success Story #9: A Global 10 Company: The Consolidated PMO, Richard Eichen, United States
Success Story #10: Dubai Roads & Transport Authority Laila Faridoon, United Arab Emirates
Success Story #11: Baker Hughes Incorporated, Ricardo Ferrero, Spain, and Kathie Mitchell, Australia
Success Story #12: Tryg, Ole F. Holleufer, Denmark
Success Story #13: A Nigerian Telecoms Company, Henry Kazalma-Mantey, Nigeria
Success Story #14: Tyco Flow Control, Wai Mun Koo, Singapore
Success Story #15: Ericsson Korea Project Office, Yechie Labay, Korea
Success Story #16: RACE Consulting LP, Vanessa Matsas, Greece
Success Story #17: A South African Financial Services Company, Colin Anthony McCall-Peat, South Africa
Success Story #18: ABS Nautical Systems, Christopher McCourt, United States
Success Story #19: ON Semiconductor, Frank R. Myers, United States
Success Story #20: Fujitsu Sweden, John O’Neill, Sweden
Success Story #21: National Insurance Company, Frank Parth, United States
Success Story #22: IBM Branch Office 120, Mark Price Perry, United States
Success Story #23: ING Central and the Rest of Europe, Henny Portman, Netherlands
Success Story #24: Consulting for the Pharmaceutical Industry, Patrick Richard, Canada
Success Story #25: NAVMISSA, Andrew Wilson and Karen Krause, United States
Success Story #26: A Global SW and IP Networking Product and Service Provider, Troy Youngnickel, Malaysia
Success Story #27: PartnerRe, Erhard Zingg and Martin Kuepfer, Switzerland
Epilogue